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1. Who is the main point of contact for service ordering?Whom and how should customer contact in order to activate the service?
eduroam Managed IdP is a multi-level multi-tenant system. Ordering happens on two distinct levels:
1) a National Roaming Operator (NRO) orders a national-level tenancy in the system, in order to provision individual future eduroam IdPs.
2) a future eduroam IdP wishes to order an institution-level tenancy in the system, in order to provide eduroam accounts to their own end users.
The main point of contact for a national-level tenancy is the eduroam OT. Their main role is to explain that the actual sign-up for an NRO is entirely in self-service - the NRO merely needs to log into the system as administrator; and is then automatically recognised as NRO personnel and given the corresponding rights. If the NRO operator is not recognised automatically by the system, eduroam OT can set the appropriate permission level for all eduroam Operations Support Systems (this is a process outside of eduroam Managed IdP).
The main point of contact for a institution-level tenancy is the respective NRO operator.
2. Is there a service user identification process?
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