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No | Work item | Responsible | Comment | Status | Start date | End date | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Preparation of documentation - based on the SA2 Service Template | |||||||||||
| Service Description | -Development team prepares -SM signs off | |||||||||||
Service policy (Terms of use, SLA) | -Development team prepares -SM signs off | Do we need to update the eduroam service definition or other formal document? Or we want a separate Terms of use/ SLA / Contract? To be discussed with Miro and GEANT(Nicole/core team). | ||||||||||
| Branding and Visibility | -Development team prepares -SM signs off | |||||||||||
| Operational Requirements | -Development team prepares -SM and core team sign off | |||||||||||
| OLA | -Development team prepares -SM and core team sign off | There is no OLA template at the moment, but potentially Nicoles/core team can help out. | ||||||||||
| Operational documentation | -Development team prepares -SM signs off, test team can validate | |||||||||||
| Operational processes | -Development team prepares -SM signs off, test team can validate | Need to define: service order, support process - Marina to seek for the questionnaire prepared by the Task 4, Stefan would provide the info and Task 4 can draw the flow charts (Marina and Justin to look to questionnaires) | ||||||||||
| User documentation | -Development team prepares -SM signs off, test team can validate | |||||||||||
| User support | -Development team prepares -SM signs off, test team can validate | Prepare the FAQ for the first level support | ||||||||||
| GDPR - data inventory, privacy notice, DPA | -Development team prepares -GDPR accountable and SM signs off | Data inventory prepared as part of the eduroam one | IN PROGRESS | |||||||||
| 2 | Test and validation | |||||||||||
| Make a test plan | Development team and Test team prepares | Testing of the service code and penetration testing was already done Define with Stefan and Miro on what needs to be tested | ||||||||||
| 3 | IPR compliance checking | |||||||||||
| IPR compliance | IPR accountable | Define with Stefan and Miro on what needs put to go through the IPR , check and send a request | ||||||||||
| 4 | GDPR compliance checking | GDPR accountable | ||||||||||
| Data inventory and mapping | Already Data inventory is already prepared | |||||||||||
| Update the privacy notice | Update the eduroam privacy notice to address include the managed eduroam IdP as well. Prepare and publish Publish once the production gate is passed. | |||||||||||
| Prepare the data processing agreement | ||||||||||||
| Operational team establishment | ||||||||||||
| Appoint service manager | Operations accountable | It comes under the eduroam service family and existing service manager. |
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| Define roles, skills, manpower needed | Development team | |||||||||||
Appoint operational team members | SM | |||||||||||
| Operational team training | ||||||||||||
| Support team establishment | ||||||||||||
| Support team training | ||||||||||||
| Deployment in production environment | ||||||||||||
| Central monitoring set up | core team |
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| Back up and restore | core team |
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| Resource inventory configured | core team |
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| VM provision | GEANT IT VMs | If the outstanding issues with the GEANT IT VMs are not resolved till the end of July, they will be sourced form an NREN or comecrcial | ||||||||||
| Installation of the components |
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| stefan/miro needs to write up this in details ... | ||||||||||||
| Service Promotion | ||||||||||||
| Web site update | PR team Development team to provide the text Marina can share a narrative template Justin to check with Karl what is prepared | Prepare all in the eduroam PR site, but publish when the production gate is passed A new page describing the service offering (similar to CAT). Link that new page from the NRO page and Institution page. | ||||||||||
| Promotion of the service | Talk to Nathalie/Silvie Francisci silvie.Francisci@geant.org about the Partner Portal and getting the service in there. Promotion via the eduroam-SG, by the service manager | |||||||||||
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