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| Service Manager | Deputy Service Manager | L1 support | L2 support | L3 support |
|---|---|---|---|---|
| Miroslav Milinović | eduroam IdPs are required to enter helpdesk details for their tenancy level. This is the L1 support for their end users; all questions about account expiry, revocation of login permissions etc. is handled inside the IdP. eduroam NROs are providing the L1 support to the eduroam IdPs. help@eduroam.org is first level contact provided by GEANT, and primarily targeting end users. NROs participating in eduroam Managed IdP are encouraged to subscribe to cat-users@lists.geant.org as a more direct channel to the development team. In case of technical problems with the service itself, a "Message of the Day" (MOTD) is displayed on the web interface front page, immediately visible to both end users and administrators. |
Service delivery model
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Service delivery model
Add explanation about organisation of service delivery
Service Elements
Service Elements, with brief description and links to products, resource instances and software stack of the service, indicating the software components types - if they are internally (in-house) developed, OSS or commercial off-the-shelf software. Service elements can be grouped in two following categories:
Technology infrastructure
Add The list and description of products and resources used to deliver main functionalities of the service. Add service technical architecture - i.e. its good to have a conceptual architectural diagram and topology diagramof technology in use is here.
Supporting infrastructure
Add list and descriptions of products and resources used to deliver supporting services such as specialized monitoring and measuring systems, configuration management system, issue/ticket reporting system, etc.)This one is for Miro.