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Service supporting element | Description | Technologies used in delivery | Access URL |
|---|---|---|---|
Monitoring, Diagnostics and Metering tools | The basic purpose of the eduroam monitoring, diagnostics and metering service is:
The eduroam monitoring and diagnostics element reports the results of the tests. An alert system is also implemented in order to inform OT and NRO responsible stuff about any malfunctions. The metering element relies on the F-Ticks tool. Some of those info are public, while others are restricted to predefined user groups. The decision on the availability of the information lies with the eduroam Steering Group (SG). | Miro please fill in | |
eduroam Database | eduroam database stores information about eduroam service such as: NROs, SP and IdPs contacts, SP locations, monitoring, service usage. NROs are obliged to provide the information. There is a web interface to the database that allows various views of the database content. Some of these are public, while others are restricted to predefined user groups.The decision on the availability of the information lies with the eduroam SG. More info available at: monitoring website, database section. | Miro please fill in | https://monitor.eduroam.org/db_web/ |
Trouble Ticketing System (TTS) | First level support uses Trouble Ticketing System (TTS) to receive and process user requests. The support is available at help@eduroam.org | Request Tracker, Apache web server | |
eduroam website | This is the central information point for eduroam users at the same time providing information and links for all user groups. | Miro please fill in | https://www.eduroam.org/ |
| eduroam wiki | It provides technical information, guides and manuals targeting technical personnel in NRO, IdP and SP organisations that are responsible for deploying different parts of eduroam infrastructure. To smaller extent, the content is as well provides technical information targeting eduroam end-users. The content is provided as volunteer contribution by the eduroam community, and edited by the subject matter experts from the eduroam OT. | part of wiki.geant.org | www.http://wiki.eduroam.org |
eduroam CAT | The eduroam Configuration Assistant Tool (CAT) has been developed to help organisations offering their users eduroam access. The tool builds customised installers for a range of popular PC and smartphone platforms and enhances the security for the end user. The tool ensures that users are protected against rogue wi-fi hotspots accessing usernames and passwords. The tool builds a specific configuration for each participating organisation and so users should ensure they are downloading the correct installer. | Miro please fill in |
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