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The European service is governed by the eduroam Steering Group (SG), while day-to-day operations are carried out by the eduroam Operations Team (OT).
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Service main element | Description | Technologies used in delivery | Access URL |
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| (two) European Top Level Radius servers - ETLR | Each server has a list of connected, federation top-level domains (.nl, .dk, .hr, .de etc.) serving the appropriate NRENs. The servers also maintain exception rules for domains whose federation membership is not immediately identifiable in the realm (typically gTLD realms such as ’.edu’, ‘.eu’, ‘.net’, etc.). The servers accept requests for the federation domains they are responsible for, and subsequently forward them to the associated RADIUS server for that federation, and transport the response (i.e. result of the authentication request) back. | Protocols: RADIUS/UDP, RADIUS/TCP, RADIUS/DTLS and RADIUS/TLS Software: Radiator | -
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Supporting infrastructure
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Service supporting element | Description | Technologies used in delivery | Access URL | |
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Monitoring, Diagnostics and Metering tools in monitor.eduroam.org | The basic purpose of the eduroam monitoring, diagnostics and metering service is:
The eduroam monitoring and diagnostics element reports the results of the tests. An alert system is also implemented in order to inform OT and NRO responsible stuff about any malfunctions. The metering element relies on the F-Ticks tool. Some of those info are public, while others are restricted to predefined user groups. The decision on the availability of the information lies with the eduroam Steering Group (SG). | Miro please fill in | ||
eduroam Database | eduroam database stores information about eduroam service such as: NROs, SP and IdP official contacts.IdPs contacts, SP locations, monitoring, service usage. NROs are obliged to provide the information. There is a It is the obligation of the NROs to provide the above mentioned information. Information about the eduroam database design and data collection practice is available via the monitoring website, database section. A web interface to the database is implemented, and it that allows various views of the database content. Some of these are public, while others are restricted to predefined user groups.The decision on the availability of the information lies with the eduroam SG. More info available at: monitoring website, database section. | Miro please fill in | https://monitor.eduroam.org/db_web/ | |
Trouble Ticketing System (TTS) | First level support uses Trouble Ticketing System (TTS) to receive and process user requests. TTS system used is based on Request Tracker software and is provided by GEANT association. The support is available at help@eduroam.org | Request Tracker, Apache web server | ||
eduroam Website | The eduroam website | This is the is the central information point for eduroam users at the same time providing information and links for all user groups. It is built by using WordPress CMS. The website is run and maintained by ?? . The content is edited by the PR team with support of the subject matter experts from OT.The eduroam wiki | Miro please fill in | https://www.eduroam.org/ |
| eduroam wiki | It provides technical information, guides and manuals targeting technical personnel in NRO, IdP and SP organisations that are responsible for deploying different parts of eduroam infrastructure. To smaller extent, the content is as well provides technical information targeting eduroam end-users. The wiki pages are run as part of GEANT projects wiki pages, that are maintained and run by GEANT Ltd. The content is provided as volunteer contribution by the eduroam community, and edited by the subject matter experts from the eduroam OT. The eduroam technical website is described in part Monitoring, Diagnostics and Metering | part of wiki.geant.org | www.wiki.eduroam.org | |
eduroam CAT | The eduroam Configuration Assistant Tool (CAT) has been developed to help organisations offering their users eduroam access. The tool builds customised installers for a range of popular PC and smartphone platforms and enhances the security for the end user. The tool builds a specific configuration for each participating organisation and so users should ensure they are downloading the correct installer. | Miro please fill in | https://cat.eduroam.org/eduroam CAT is available at eduroam cat web site. eduroam CAT e is hosted and run by SRCE (Croatia) as part of eduroam OT. eduroam CAT is an in-house development for GEANT project, developed and maintained by GN4-2 JRA3 activity as part of eduroam development activity. Source code is available at ? |
Cost Benefit Analysis
Provide URL to last valid CBA
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