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Data loss: NO
OTRS tickets: 1 (in SWD queue) 0 in OTRS
Timeline
| Time (CET) | |
|---|---|
| 03 Aug, 12:36 | Issue Reported by Cristian Bandea on slack channel #techies |
| 03 Aug, 13:40 | Picked up by Konstantin Lepikhov on his return from lunch |
| 03 Aug, 13:40 | Massimiliano Adamo started looking into this because problem was related to memcache configuration which he introduced recently |
| 03 Aug, 13:46 | user-7da5d pointed out to CloudBolt and found the issue (wrong puppet environment) |
| 03 Aug, 14:00 | user-7da5d have switched off prod-idp01 VM leaving only prod-idp02 functioning, at least this restored IDP service operation |
| 03 Aug, 14:43 | Sympa can't connect to CAMS - other servers affected (reported by Linda) |
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