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This document sets out the scope for eduGAIN Incident Response Coordination, which will be piloted from 1 July 2018 - 31 July 2019. eduGAIN Incident Response coordination will be supported by edugain-support and a dedicated team of incident response experts.
A. Put in place team
| Requirements | Status | Responsible |
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| A1. | Define support team For the pilot, a team of between 3 - 4 incident response experts will be identified drawing people from the GÉANT Association, the GÉANT project and the community.
| | Status |
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| colour | Green |
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| title | in progress |
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| Ann / Nicole |
B. Put in place service parameters
| Requirements | Status | Responsible |
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| B1. | Scope |
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| B2. | Hours and response times |
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| B3. | Supported users |
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C. Define workflow for team response.
| Requirements |
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| C1. | global identifier for each incident |
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| C2. | incident type classification |
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| C3. | recognizing and escalating a security ticket |
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| C4. | ensuring the right people are added to communication chain |
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| C5. | supporting move to a secure channel |
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| C6. | supporting post incident communications and reporting |
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D. Select and implement support tools.
| Requirements |
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| D1. | Secure communication channel |
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| D2. | Sirtfi responsiveness testing |
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| D3. | Sirtfi error checking |
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E. Ensure eduGAIN policy and supporting templates are in place.
| Requirements |
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| E1. | Sirtfi as an eduGAIN BCP |
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| E2. |
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| E3. | Disclosure policy |
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F. Implement support for testing.
| Requirements |
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| F1. | Work with end-users on small test cases |
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| F2. | Participate in larger-scale incident testing |
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